How can I get my dell printer to recognize its own cartridge and print a document?

I got this dell printer along with my new dell computer. The computer won't work with my HP printer so I went ahead and used the dell printer.



It actually worked great until I used up the black ink cartridge.

That鈥檚 when I found out I had to order it directly from dell and have it shipped to me.



So when it came I installed it and the printer flashed the message 'black cartridge incorrect' and would not print.



No help from dell, the customer service guy in India tried to tell me the solution to my problem is to buy more cartridges and wait 5 more days for them to be delivered.



I finally got it to work by shutting it down, unplugging it, taking the brand new black cartridge out and putting it back in again, plugging it back in and turning it back on.



Now, out of the clear blue, the printer decides the color cartarage is incorrect. even though it has been working fine all along.



It's a dell all-in-one printer 962



Does anyone have any Ideas?

.How can I get my dell printer to recognize its own cartridge and print a document?Hello,



As what you are, I'm a Dell user. I have a Dell 944 AIO printer and I didn't have any problems with it whatsoever. Sorry about your experience. If I were you, here are the steps I would do:



1. Shut down your PC and the printer completely, and unpluy all the wires;



2. Restart your PC and the printer;

3. Delet your AIO center completely and then reinstall it by using your Dell CD;

4. Load your ink again following the steps.



And then, I think you will be fine!How can I get my dell printer to recognize its own cartridge and print a document?
Hi, I'm sorry, I can't help you, but if misery loves company, you have a friend here. I have a dell 924 photo, and I know what you mean about ordering only from dell. I used a service called Printpal.com and they always sent me cartridges that worked fine, this time I tried their recycle your own cartridge as I am big on that sort of thing. When I got them, my little picture that shows the round ink levels immediately showed as the Black ink almost empty, and wouldn't print, when trying different things it also said to remove the tape, even though the tape was off (color works fine) so I sent it back and Printpal sent me a new (recycled) one. It is doing the same thing. I e-mailed Printpal again and the woman responded that this is a problem they are having with dell printers. Oh, and when I contacted dell about my billing (I stupidly put this Inspiron 1200 laptop on outrageous credit and would like to throw it out the window) the guy from India was very rude, at least the part of his speaking I could understand. Believe it or not, last night I bought a Lexmark Z735 printer that uses only one cartridge for both black and color at Odd Lots for 29.99. It even came with the ink cartridge! You may want to check out your local Odd Lots/Big Lots store, I am pleased as punch with it! Sorry I couldn't help with your problem. MarcieHow can I get my dell printer to recognize its own cartridge and print a document?Call tech support and demand they tell you where you can get the latest drivers for your model of printer.How can I get my dell printer to recognize its own cartridge and print a document?
I think your printer is having a problem with the cartridge identification circuitry.



Either that, or some ink may have gotten on the contacts and the signal is mixed up or corrupted, so the printer thinks that its an incorrect cartridge.



Turn the printer off, remove both cartridges, and clean the contacts thoroughly, ( on the cartridges, as well as on the holder ) using a contact cleaner, or rubbing alcohol.





Hopefully that will resolve the problem.



And as for the ordering direct from DELL, that does not sound right. Most stores like Circuit City, Best Buy, etc should have the cartridges or compatible ones that you can buy.How can I get my dell printer to recognize its own cartridge and print a document?I too have a Dell 962 printer and am experiencing the same problems. Mine is currently under warranty and Have tried drivers and software fixes all that are useless. I have actually been stupid enough to order new ink cartridges to no avail. My best Idea for you as some one who once thought the world of dell, buy a lexmark at best buy instead. Also for the 962 you have no choice but to order ink straight from dell since no store carries this cartridges but get the higher end (read slightly more pricey) cartridges as the hold close to twice the ink for the mild cost increaese, that is if you keep the dell printer. I have tried all of the above steps and have been left with no other resources as to why this keeps happening.